Negotiation isn't voice-raising and bluffing. It's preparation. Here's my approach on every deal:
Evidence first. We walk in with comps, market data, and a real number for every repair item. Positions backed by facts survive. Positions backed by feelings fold.
Know the walk-away. Before the first call, you and I agree on our target, our fallback, and the number where we walk. The side that knows its walk-away has the power.
Keep the human on your side. Deals close when the other agent wants to work with you. I'm firm on numbers and easy to work with, Counters get a number and a reason, not a raised voice.
Patience as leverage. A clock the other side invented should not force your decision. Rushed decisions are expensive ones.